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Official guidelines, taxation registration, and consumer agreements governed under the registered proprietorship of Mohammadanis Ishaq Momin, Pune.
Corporate Governance Detail
Refund, Returns & Replacement Policy
Last Updated: July 2026
At COMFY CASE, we stand behind the durability and engineering precision of our premium covers and electronics accessories. Please review our clear refund and replacement rules carefully.
1. Returns and Defective Deliveries
We offer a 7-Day Replacement window for manufacturing defects, transport damages, or incorrect items received. - If you notice visible package structural damages or incorrect accessory models upon delivery, please document proof (unboxing photos or videos) and email us at Comfycase1@gmail.com within 48 hours of reception. - The product must be returned unused, with original barcodes, tags, product box, and invoice documentation.
2. Non-Refundable Scenarios
- Physical damage caused by user error (including incorrect self-installation of tempered glass, intentional case stretching, dropping, or exposure to high-heat/liquids). - Items returned without their original outer packaging structure or invoice document. - Clearance or special promotion sales marked clearly as "Final Sale".
3. Refund Process
Once our verification team in Kondhwa BK, Pune accepts and checks the returned accessory: - We will immediately dispatch a fresh replacement product of the exact model with free shipping. - If the model is completely out of stock, we will issue a direct refund to your original online payment medium within 5-7 business days, or provide a store credit of equal amount.
4. Contact and Queries
For physical returns coordination, please contact our help center: - Office: Flat No. 103, Royal Exotica, Kondhwa BK, Pune - 411048 - Phone Support: +91 9011886668 (Monday - Saturday, 10:00 AM - 7:00 PM) - Email: Comfycase1@gmail.com
By purchasing peripherals, chargers, or device protective wraps from COMFY CASE, you explicitly agree to these governing parameters as compiled under the sole proprietorship of Mohammadanis Ishaq Momin. For custom printed cases, our design standards are strictly vetted before dispatch.